Viewing options
Standard display
High contrast
Dark blue on cream
Dark on light blue
 
Change language
  • a
  • a
  • a
Change font size

Lee Health Centre , 2 Handen Road , London , SE12 8NP
Telephone: 020 3049 2180
Fax: 020 3049 2181

 

Patients Rights and Responsibilities


You have rights to:

•    Receive treatment regardless of your sex, age or disability.
•    Receive emergency care on the day
•    Consult with a GP within 48 hours for medical problems of any kind, though it will not always be possible to offer an appointment with the doctor of your choice.
•    Access the deputising service out of hours.
•    Be treated as an individual and have your privacy and dignity respected.
•    Have your treatment explained to you.
•    Referral for appropriate investigations, consultant opinions and care at a hospital or clinic when both you and the doctor treating you agree it is necessary and would be of benefit.
•    Patients aged 16 to 75+ are entitled to an appointment with the Doctor even if they have not been seen within 3 years.
•    Confidentiality.
•    Complain without discrimination if there is a problem.
•    See medical records by applying in writing to your GP.

You are responsible for:

•    Making and keeping appointments.  If you are 10 minutes late you may have to wait until the doctor can fit you in, and in cases where you are 15 minutes late you will be asked to re-book.
•    Notifying the Surgery in good time if you are unable to keep your appointment.
•    Following the advice and treatment you receive.
•    Ordering repeat prescriptions in adequate time.
•    Taking any medicine that is prescribed and finishing the course of treatment.
•    Doing what you can to look after your own health and following advice on a healthy lifestyle.
•    Behaving in an acceptable manner and being polite to all our staff.
•    Switching off mobile phones when entering the premises.
•    Informing the Practice of any change of address, name or telephone number.


Connect Care

At the moment, health and social care workers from different organisations in Lewisham and Greenwich do not have a system in place to share important information about your care automatically. This means that GPs, hospital staff, district nurses, occupational therapists and social workers don’t always have immediate access to all the information they need to provide the most timely and efficient care. To address this problem we are launching a new system of local electronic records.

The new system is called Connect Care. For more information on Connect Care click here.

 
View all

Practice News

GP Extended Access Service
The Extended Access Service has more appointments with GPs available in Lewisham, making i…
Read more…
Connect Care
New system called Connect Care.
Read more…
Online Brief Medical Summary
Brief Medical Summary
Read more…
Online Prescriptions and Medic…
The surgery is now offering the opportunity for patients to book appointments and order re…
Read more…
Tramadol Prescriptions
Changes to Tramadol Prescriptions from 10th June 2014.
Read more…
 
Back to top